Shipping & Returns
The Kanvas Company Inc. (“Kanvas”) may, in its sole discretion, refuse or cancel any order and limit the quantity of any products sold on this website. Kanvas may also require additional information prior to accepting or processing any order. Receipt of an order confirmation from Kanvas does not signify our acceptance of an order, nor does it constitute confirmation of our offer to sell the products or services on this site. Receipt of written acceptance is simply a confirmation that Kanvas has received your order. Kanvas reserves the right, at any time, to accept or decline your order for any reason. If we cancel an order after you have already been billed and paid, Kanvas will refund the billed amount.
SHIPPING & RETURNS
Our products ship to any address in the United States via FedEx, UPS or USPS. There may be restrictions on some products, and some products may not be shipped to international destinations. When you place an order, we will estimate shipping costs and delivery times for you. Kanvas is not responsible for any delays, loss or damage that occurs during shipping. Kanvas is not liable for delays or product seizures by U.S. Customs and Border Protection or any related government entity. If you would like to inquire about additional shipping options that do not appear on the checkout page, please call us at 855-420-3480 and talk to one of our customer service representatives.
All return requests are subject to the strict enforcement of the terms and conditions set forth herein.
TITLE AND RISK OF LOSS
Title and risk of loss to all goods ordered by the customer from The Kanvas Company shall pass to customer upon tendering of the goods to the applicable carrier at Kanvas’ facility.
PRODUCT THAT MAY BE SUBJECT TO RETURN OR EXCHANGE
- Defective or damaged in-transit product, which must be accompanied by photographic evidence thereof. Photographs of damaged product as well as shipping box required.
- Product received which does not match the original invoice.
- Custom products.
- Clearance and/or promotional items, the sales of which are final.
- Product which is subject to bulk or quantity discounts.
- Incomplete, partial, or used product.
DEADLINE FOR PROPOSED RETURN
Within five (5) days of delivery of product, a notice of intent to return and reason therefore must be sent to Kanvas. Returns must be sent to Kanvas within thirty (30) days of delivery of product and postmarked within that time.
AUTHORIZATION NUMBER AND FORM REQUIRED
Before the proposed return product can be shipped, a Return Material Authorization Form (“RMA”) must be completed by the customer. The completed form may be submitted digitally on Kanvas website at www.thekanvasco.com/returns; otherwise the form can be obtained from the sales representative and submitted with the shipment of the product being returned. If the proposed return is a direct result of damaged/defective product that is the fault of/responsibility of Kanvas, then the appropriate sales rep will complete the RMA form on the customer’s behalf.
PACKAGING AND SHIPPING
Product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of Kanvas, the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced (nor does Kanvas assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer).
Any refund is subject to a satisfactory review and inspection by Kanvas as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions.
DENIAL OF RETURN
Should Kanvas not accept the return, it will provide notice of its decision and the reason(s) therefore. In that event, Kanvas will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request Kanvas to dispose of the product
All returns that are accepted are subject to a thirty percent (30%) re-stocking fee which will be deducted from any refund.
PROCESSING OF REFUND
If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) to three (3) weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.